Voyc AI Blog
Read our latest articles, whitepapers and case studies on conversation intelligence and compliance monitoring.
Voyc Blog Articles
UK FCA Complaints Report: What Happened in the Second Half of 2020?
The FCA Complaints Repot 2020 highlights concern with business-as-usual financial products. The industry has made significant strides in reducing Payment Protection Insurance (PPI) complaints by
From the Voyc of your customers to you
The launch of Voyc’s brand in July 2020 coincides with their expansion from a tech startup to fully-fledged international business. “If brands can be brought
The Importance of Voice AI Tech in Customer Service
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants in
Automating Quality Assurance in Contact Centres
Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight? The advent of social media, chatbots and email are