Your customers are telling you more than what you are capturing. Voyc’s monitoring gives you full visibility into your customers, so you can be alerted and catch issues before they become crises.
Leveraging the power of AI, Voyc has defined off-the-shelf Alerts that will help you identify Vulnerable Customers and Objections right from the start.
With Voyc’s monitoring system, the right people are Alerted via email to go and Assess the alert. Once assessed, Voyc allows for further Action to be taken using our Alerts Workflow.
Use Voyc’s powerful, scalable search to identify trends in keywords or phrases of interest. Voyc’s advanced searching and filtering returns results in seconds and allows you to take the necessary action immediately.