Trusted and loved by industry leaders
Voyc is trusted by financial services firms in pensions, investments, mortgages, protection, credit and collections and more.
"With Voyc, 100% of our customer calls are monitored and quality assured. We find the alerts functionality very useful for monitoring and preventing any issues, and also to highlight the need for additional training. We also use Voyc to help identify vulnerable customers more efficiently."
Felicity Vanderwesthuizen Head of Administration and Office Manager at Golden Leaves 
“Voyc has allowed us to have greater control over our recording and caring for clients that identify as having vulnerable characteristics. The alerts are easy to use and mean our compliance team can in real time identify clients that our agents may miss as requiring extra care, and adapt our services accordingly. The alerts help us improve our client experience, recording for regulatory purposes and our business processes.”
Poppy KellyCompliance Manager at Hilltop Finance 
“There was somebody there helping us every step of the way, literally going above and beyond – working extra hours and sort of developing new things on the fly to help us actually get to where we needed to be… The support we’ve got, not only through actually building and getting started, but using it – has been phenomenal.”
Laura WarnerUnderwriting and Quality Manager, Assist Insurance Services 
“Since the implementation of Voyc, it’s reduced our complaints, it’s certainly put the quality through the roof – and it’s allowed me to sleep at night.”
Keith Jones Compliance Director and Co-Founder, Your Choice Cover 
“The support from Voyc has just been incredible. There's nothing that's too big or too small to ask of them. From when we first got going, I felt like we all had a really good relationship. So we would ask, and they would be there instantly. I would say we hardly ever waited for a response... Any question that we needed, any time we needed them, they would be there. They would just be at the other end of an email. Or we could just ask for a quick meeting, and then the meeting was happening within the hour. So it's really amazing. The support has been incredible.
Kirsty MottramCompliance Officer, Hippo Motor Group 
"I am hundreds of percent more confident than I was a year ago, that we will be able
to provide evidence of compliance when the regulator requests it.”
Graham WheelerCEO, Advantage Finance 
“It’s helped us with the identification, through to
implementation and then also with the monitoring. So, it’s been a life changer.”
Jack SawardQuality Monitoring Manager 
“I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation. I have seen nothing that checks for compliance phrases like Voyc does.”
Wynand OlivierPartner Legal & Public Relations at King Price 
“It’s difficult for us to turn calls into insights but so far it’s been encouraging to see that with Voyc we can achieve this quicker and with less bias than we have achieved in the past.”
Laurence HillmanCEO Long Term Insurance at Telesure Investment Holdings (TIH) 
“Up until now, insurance business had only two choices: (1) hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc there is a third option: Scale your QA without increasing costs.”
Stanley KumaloHead of Momentum Life Service at MMI Holdings 
“Before Voyc, if I wanted to do an investigation into the call centre I would need to brief the quality team, and then give them over a week to listen to the calls. They would then submit a report on their findings, which would only be covering a handful of selected calls. With Voyc, I can get the answers in a minute.”
Anrieth SymonHead of Travel at Bryte Insurance 
“Managing risk and being able to offer exceptional customer service is critical to an insurance business. The support of Voyc is a competitive advantage for the healthy growth of the company.”
Anton KeetHead of Risk Services at 1Life 
“Voyc enables call centres to leverage their most valuable asset: their people. Through Voyc, companies can augment their quality assurance agents and optimise risk reduction without cost increases.”
Adrian AngiersQA Business Manager at 1Life
“Voyc is the solution that every quality assurance manager has been waiting for. It provides the comfort of knowing 100% of calls are quality checked and allows the quality teams to focus only on the flagged calls that need to be assessed.”
Raveshion MoodleyQA Manager at 1Life
“Before using Voyc it would take me 40 minutes to verify one sales call. Now I am able to focus on the problem calls and hone in to the problem area in a matter of seconds.”
Nadia BritzQA Agent at 1Life
“Coaching is critical to help agents learn from their mistakes and ensure the quality in the call centre improves. The Voyc team has embraced my product ideas and taken them onto their product roadmap. I look forward to seeing product updates every two weeks.”
Lenay CarstendsQuality Assurance Inbound Coach at 1Life
“The support from Voyc has been second to none. I recently used the in-app chat to ask if it was possible to speed up the audio player - the team acknowledged my requests, coded the solution and released it to me two hours later. I was blown away.”
Michelle FlanaganQA Agent at 1Life
“Voyc was fast and painless to set up, configure, assess cyber risks and ultimately resulted in happy business users.”
Paul SteynHead of Systems Architecture at Momentum Metropolitan 
“Voyc is not just reducing QA costs and helping manage risk better, Voyc reduces rework, improves customer satisfaction and helps businesses stay compliant. On top of that, I was very impressed by the level of professionalism and support we received from the Voyc team during and after POC implementation.”
Castro ZingisileHead of Medical Underwriting, Claims & Platform Management at MiWayLife 
“We’re delighted to be working with Voyc. Their responsiveness and ability to customise the software at short notice to our systems is a real breath of fresh air. Firm results have already made Voyc a valuable business partner of VeriCred Collections - in less than 4 months”.
Johann OlivierDirector at VeriCred Collections 
“With Voyc, I love how we see who isn’t mentioning the add-ons and leaving premium on the table.”
Wynand OlivierPartner Legal & Public Relations at King Price
"Specifically, we coached one of the agents, who never had high VOC ratings, on how to handle calls better. She is now trending on VOC ratings and is getting written letters of compliments.”
Esther NkosiHead of Client Care and Client Experience at Momentum Life
“We found one vendor who could immediately respond flexibly to our requirements, without a lengthy and costly implementation programme. Voyc demonstrated a solution customised to our business and showcased to us what they could do using actual VeriCred calls - all in less than a week. After that, it was an easy decision to start working with Voyc.”
Johann OlivierDirector at VeriCred Collections
"One of the best things about Voyc is how simple it is. The team is fantastic too."
Felicity Vanderwesthuizen Head of Administration and Office Manager at Golden Leaves
"With Voyc, 100% of our customer calls are monitored and quality assured. We find the alerts functionality very useful for monitoring and preventing any issues, and also to highlight the need for additional training. We also use Voyc to help identify vulnerable customers more efficiently."
Felicity Vanderwesthuizen Head of Administration and Office Manager at Golden Leaves
"Voyc is easy to use. If you get stuck Voyc support team always assists you live on the spot.
By untilising the emotions feature and a clear script tracking scoring Voyc made it easy to see red flags that we were not paying attention to, and identify areas for improvement.
Overal, excellent experience!"
Mduduzi Tsosane GM Quality at Nutun 
"Next to being an amazing, easy to use solution, Voyc has an incredible support. I never had to wait with an unanswered question, - I always get a quick response from a friendly, down to earth and very accommodating team.
Another thing i like about Voyc is its flexibility: it allowed us to change focus when our strategy changes or when we run campaigns."
Julie VieiraPortfolio Head – Myriad Service Centre at Momentum Life
"Prior to Voyc, we couldn't listen to 100% of calls because our resources were limited. Now with the same resources we are able to monitor every customer interaction, identify risk factors and training needs - easier than before."
Julie VieiraPortfolio Head – Myriad Service Centre at Momentum Life
"Our focus is on client centricity. With Voyc I can promptly react to a a breakdown in communication between our agents and our clients. Voyc is our partner in customer service."
Sherwin AbaroobamFacilitator - Learning & Performance at Momentum Life
“Voyc has allowed us to have greater control over our recording and caring for clients that identify as having vulnerable characteristics. The alerts are easy to use and mean our compliance team can in real time identify clients that our agents may miss as requiring extra care, and adapt our services accordingly. The alerts help us improve our client experience, recording for regulatory purposes and our business processes.”
Poppy KellyCompliance Manager at Hilltop Finance
"Voyc is ideal for both small and large businesses and can give you full insight into customer behaviour. This innovative and exciting software has an arraw of interesting features. It is also affordable and easy to use."
Samantha KirkhamTraining & Quality Team Lead at D2MS 
"Customer service is amazing - Voyc team is always available to handle any queries."
Samantha KirkhamTraining & Quality Team Lead at D2MS
“Voyc helps us monitor more of our AR's calls. That provides great reassurance for us as we approach the implementation date of the new rules for the AR regime. It’s really like having an additional member of our senior team looking after a critical area of compliance.”
Wendy CleggHead of Governance & Risk at Product Partnerships Ltd 
"We offer AR status to SMEs and independents in a range of sectors and it’s clear that the new FCA changes will add much sharper focus to the responsibilities of principals of all kinds – which is good news. Voyc certainly has the capability and track record to play a vital role in supporting great customer outcomes under the new roles, through ensuring a level of compliance monitoring that traditional methods just can’t deliver.”
Jon RixDirector at The Compliance Guys 
“Getting started with Voyc was fast and straightforward Voyc integrates seamlessly with our PBX provider, Ring Central, so there was no need for any time-consuming implementation programme. In fact, implementing the Voyc software was extremely straightforward and configuration of the system is very intuitive, we expect that our benefits gained to date will only grow as we iterate in to the future in terms of how we use the system”
Peter RalphCOO Heylo Housing 
How Hippo Motor Group cut monitoring costs while enabling faster agent coaching, boosting efficiency and compliance across all calls.
How Your Choice Cover enhanced efficiency and compliance from 4 weeks to just 24-48 hours and boosted quality scores.
How Assist Insurance enhanced efficiency and compliance: From 5% to 100% call monitoring and boosted quality scores to 97%
How Advantage Finance increased monitored calls from 1-2% to 100% and can now provide clear evidence of Consumer Duty compliance.
How Personal Group drives operational quality with Voyc and achieves quality scores up to 96%, with compliance as high as 98.71%.
How a leading life insurance company improved their customer outcomes and saw a 22% drop in regulatory complaints in one year.
