About Voyc

The Voyc team is dedicated to bridging the trust gap between companies and customers by empowering companies to handle every single interaction with consistency and care.

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About us
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trusted

Our purpose

We want to be a compliance monitoring solution that helps build trust between companies and customers. 

consistency

Our mission

We empower regulated companies to handle every customer interaction with consistency and care. 

About us

Our story

It all started in 2015, when Voyc’s co-founders, Matthew and Lethabo, then UCT Engineering Graduates, were sharing grievances about poor interactions they have with contact centres of retailers. They concluded that their poor experiences were due to a common trait that many large companies seem to have – they simply don’t seem to care about their customers. 

They decided to start a User Experience agency to help companies understand their customers better. While running this agency they encountered the pain of manually listening to and analysing recorded interviews. They both thought to themselves that surely a solution that automatically analyses conversations and highlights key themes should exist. Failing to find anything, they created the first version of Voyc for themselves – a solution to analyse conversations automatically.

About us

After making it into the prestigious Techstars SAP.iO accelerator in Berlin, they were exposed to the world of contact centres, and their perception of customer service changed. They realised that contact centre professionals do, in fact, care about their customers. They just don’t have enough time and capacity to manage every interaction consistently. 

Furthermore, the contact centres quality assurance processes designed to deliver insights and improve operations were manual and inefficient. These involved listening to randomly sampled calls and checking for compliance using Excel scoresheets.

Matthew and Lethabo realised that the technology they were building could give contact centres the capacity to monitor 100% of their calls.

Fast forward to today, Voyc is relied on by dozens of contact centres to find which customers need further assistance and which agents need further training.

The Voyc team is dedicated to bridging the trust gap between companies and customers by empowering contact centres to handle every single interaction with consistency and care.

Voyc has set a goal to monitor the calls of 200 million end customers and make sure that they feel ‘cared for’ whenever engaging with a company that runs Voyc.

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organization

People Over
Everything

We strive to be generous and thoughtful in every interaction with each other and our customers.
improvement

Driving
Results

We are enthusiastic and have a strong desire to meet and exceed objectives.
trophy

Playing
To Win

We are especially competitive, committed, and focused intently on winning.
brain-idea

Pursuing
Knowledge

We seek knowledge because it allows us to achieve wonderful things and to live interesting, fulfilling lives.

teamwork

Working
Together

We value one another’s company and know that we can get further as a team than individually.

Matthew Westaway

Co-Founder and CEO

 

Lethabo Motsoaledi

Co-Founder and CTO

 

Jean Weeber

Head of Engineering

 

Cameron van Eck

Machine Learning Engineer

 

George Sithole

Data Scientist

 

Damien Pond

Development Team Lead

 

Irina Carolan

Head of Marketing

 

Chays van Deventer

Senior Operations Manager

 

Mashego Sililo

Technical Success Manager

 

Geoffrey Burger

Technical Operations Manager

 

Sihle Maseko

Onboarding and Customer Education Manager

Crystal Smith

Quality Assurance Analyst

 

Joané Burger

Product Designer

 

Liane Walker

Product Manager

 

Saadiqah Gamieldien

Technical Success Analyst

 

Jaco Beukes

Developer


Paige Whittock

Digital Sales and Marketing Associate

 

Connor Alves

Sales Development Representative

 

Nadine Jones

Customer Success Manager

 

Iviwe Tshobonga

Business Analyst Intern

 

Zanele Dunga

Technical Success Intern

 

Thato Kganyago

Operations Intern

 

Awelani Mphaphuli

Fullstack Engineer

 

Elke van der Walt

Fullstack Engineer

 

Rob Pronk

Head of Global Sales

 

Anathi Booi

Junior Instructional Designer

 

Scott Duffy

Account Executive

 

Maduka Tuduwage

Account Executive

 

Our Advisors

jeroen

Jeroen Plink

Ex CEO at
Practical Law US
sonja

Sonya Homewood

Ex COO at
RSA Insurance UK
annu

Annu Augustine

Product Management Expert
keith

Keith Davies

Ex CFO
Zoona

Our Investors

We are proud to be supported by the top investors who also invested in companies like Uber, SendGrid, Classpass, Twilio and many other amazing companies.
Techstars
SAP

Our Locations

London

10 York Rd, SE 1 7ND London

The Hague

Wilhelmina van Pruisenweg 35, 2595 An Den Haag

Cape Town

Studio 11, Montebello Design Centre, 31 Newlands Avenue, Newlands, Cape Town

Amsterdam

Kon. Wilhelminaplein 1, 1062 HG Amsterdam