Get peace of mind knowing that 100% of your calls are monitored by Voyc
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Award winning
conversation intelligence and call quality monitoring
for financial services. - Maximise your time, cut costs, and unlock new opportunities for growth.
Trusted by dozens of leading financial services firms in pensions, investments, mortgages, protection, credit and collections
At Voyc, we help empower businesses to deliver exceptional customer experiences while safeguarding compliance, optimising performance, and driving sustainable growth.
Leverage your voice data in a secure environment to deliver actionable insights that drive impactful action which in turn reduces cost, increases revenues and provides peace of mind.
We always keep our clients and your customers at the heart of what we do. From intercepting threats, reducing costly call monitoring and increasing sales and cross sales opportunities, Voyc delivers exponential Returns.
Best in class reporting, ease of use, accuracy, data security
and support
Who uses Voyc?
Client Testimonials
Building trust in your business by ensuring consistency and care in every customer interaction.
The whole team at Voyc have been great helping our business to make the amazing technology work for our aims and reduce the manual workload of quality improvements. The insights into our performance are essential to the growth of our business and we look forward to increasing the application of the system in our processes this year.
Our new account manager Ben has shown a great understanding of our goals for this year and is already working hard to help us achieve these.
Benedict Steven-Fountain
Finance Director – Creditplus
Measure & monitor call quality. Drive operational excellence and save costs
With Voyc, there are no capacity limits. Voyc automatically monitors 100% of interactions, instantly recognising high-risk cases. With Voyc’s powerful workflows you can go from insights to action as fast as possible. One compliance person can now deal with 10x the calls and 100% of calls are measured and monitored.
Identify risk and protect your business
Voyc is designed to be the first and second line of defence against many risks to your business, before they escalate. These include the risk of regulatory action for conduct breaches as well as financial risks associated with mis-selling, agent sales errors and redressing complaints. Avoid regulatory risk and cost and guard against reputational risk.
Solutions
Grow sales volumes and add-on sales cost effectively
Voyc monitors the content of every sales call, regardless of volume. This means that you can expand your sales team without a commensurate increase in Quality Assurance resource. Just as importantly, Voyc helps you sell more and drive positive behavioural change by reminding account managers and sales people to mention add on sales to increase Auxiliary sales and revenues. Voyc also instantly flags unsatisfactory and incomplete calls – resulting in higher conversion, lower complaints and minimised lapses and cancellations.
Voyc constantly monitors the quality of customer interactions and raises instant alerts calling for attention and intervention whenever a potential issue arises. This leads to improved outcomes and a better customer experience.
Voyc delivers detailed reports that can be configured to the precise needs of the business. Actionable management information (MI) and insight on customer interactions and outcomes, as well as robust data for evidence to regulators.
In July 2022, the Financial Conduct Authority (FCA) introduced the Consumer Duty to enhance consumer protection. The Consumer Duty requires firms to demonstrate to the regulator how they consistently deliver good customer outcomes and ensure customer understanding. You can also find additional information in our Consumer Duty page where we go into detail on Consumer Duty outcomes, rules and even provide a checklist with the key steps you need to take to ensure compliance.
Backed by the best
Building trust in your business by ensuring consistency and care in every customer interaction.
What sets us apart
See value in less than
1 week
8.9 Ease of use Score*
G2.com, Inc.
2min Support Response Time
Bank-grade security
Want to know more – or arrange a free demo?
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If you’d like to book a free demo of Voyc in action on your own screen, click here to open the calendar and select a date and time of your choice.
Associations
Voyc is a proud member of the Consumer Duty Alliance, CCMA, Protect Association, and other industry associations.
