Finance

Voyc enables Brokers and Lenders to protect their businesses, streamline compliance, and boost efficiency with 100% call monitoring, 100% of the time.

Our AI-driven platform handles complex compliance requirements, saving time, reducing costs and driving revenue growth.

Looking for an AI solution that protects, saves, and grows your business? Voyc has you covered.

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These are just a few of our successful finance clients

Voyc is for

Brokers

Brokers play a critical role in the financial landscape, enabling customers by introducing them to relevant products, providing appropriate financial options and helping consumers navigate the process of applying for and obtaining suitable finance.

Voyc is the leader in providing AI powered software that protects Brokers, saves them considerable time and money and also drives revenues by informing brokers where there are potential cross-selling opportunities.

No matter if you are broking car finance, mortgages, personal loans or retail finance loans – Voyc has a ready-made solution for you.

Mortgage Brokers

We help mortgage brokers stay compliant by supercharging the QA process – monitoring for key obligations under MCOB (Mortgage Conduct of Business) rules and also during the FOS (Financial Ombudsman Service) process.

Non-compliance isn’t just a tick-box issue – it can lead to sanctions from lenders, loss of introducer agreements, and long-term reputational damage. Voyc helps our mortgage brokers to check whether agents are clearly explaining fees, asking the right questions to assess affordability, informing customers of their rights, demonstrating credibility and knowledge, and avoiding any misleading language.

Mortgage interactions with customers are, by nature, often complex. Voyc recognises this and works with Mortgage brokers to configure Voyc so that it acts as an efficient support tool assisting experienced mortgage practitioners. This means that compliance teams can catch risks early, escalate where necessary and protect customers and their business.

“I’ve been working with Voyc for over a year now, and I’m a big believer in the technology… I have found the best use is to set up the technology as a co-pilot for human call auditing, especially where the product or service is complicated or dynamic, as with financial services” Find the full quote here.

Scott Harris, Managing Director, Your Mortgage People

Car Finance Brokers

Voyc is the industry standard for AI-driven call monitoring software in car finance, delivering efficient solutions that far exceed the expectations of Lenders, Regulators and Customers.

In addition to saving time and resources, Voyc helps brokers unlock new revenue streams through cross-selling and up-selling.

As a real example, when it comes to used cars, a solid warranty gives customers the peace of mind they need. Voyc enables businesses to ensure that account managers highlight relevant products which also creates additional revenues for brokers.

Find out more about how Voyc delivers Growth here.

“Voyc enables us to easily identify customer needs, see shortcomings in our sales process and identify opportunities for growth”

Charles Butler Head of Performance, We Finance Any Car

Leasing Brokers

For leasing brokers, measuring dead air and tone has always mattered. However, in response to misquoting and mis-selling, most brokers now standardise by quoting directly from the website.

Funders, however, want more than clean quotes — they want proof. Proof that discretionary or variable commission was disclosed, the customer’s needs assessed, and the right product recommended, that vulnerable customers are supported, and that the funder is mentioned where appropriate.

It’s harder than ever to win or keep those relationships. Funders want informed customers and for these customers to get the best possible outcome in their new vehicle journey— and without strong MI, it’s tough to stand out.

Voyc helps brokers stay ahead. We identify which calls relate to which funder, score them against each funder’s scorecard and report across 100% of calls. No gaps. No guesswork.

You don’t just stay compliant — you show funders they can trust you. And with clearer oversight on maintenance conversations, Voyc can pay for itself.

Principal Firms

Retail companies providing consumer credit—from optometrist chains to football clubs, bed suppliers, and high street stores—benefit from Voyc’s advanced monitoring & notification services.

As Buy Now, Pay Later (BNPL) regulations evolve, the demand for robust monitoring and compliance tools is increasing. Both umbrella companies and retail finance brokers will need tools to:

Monitor customer interactions with 100% accuracy.
Act on real-time notifications & escalations.
Prove adherence to new regulations through detailed reporting.

Voyc’s AI-driven solution delivers 100% Call monitoring, real-time escalation & notification and detailed reporting that positively changes behaviour at agent level.

Prepare for the upcoming BNPL regulations with Voyc’s AI-driven solutions – speak to one of our friendly sales team here.

Client experience

“If a company is looking for transcripts of calls, to provide evidence of calls, provide feedback for training and to provide higher levels of MI, then I think Voyc would be an excellent system to support it”

Voyc is for

LENDERS

Lenders are the backbone of the finance sector. From houses to cars to consumer goods of all types, Lenders enable consumers to purchase goods and services and assets. Lenders are also first in the firing line when Regulators, Governments and Consumer bodies have concerns over credit instruments, credit access and credit payments and collections.

Voyc AI is there to protect consumers and lenders by monitoring 100% of all of your calls, breaking the data down into relevant reports and escalating potential issues before they become problems, evidencing service consistency and enabling proof of action.

Voyc has the practical knowledge, the proven tools and the processes to deliver compliant personal loan campaigns delighting your customers and fulfilling your regulatory responsibilities.

Car Finance Lenders

Car Finance Lenders face strict regulatory scrutiny, from Consumer Duty to Commission Disclosure. Lenders must not only follow processes but also provide clear proof of actions and interactions.

Voyc delivers industry-leading software that helps Lenders embed processes and behaviours along with defining areas for improvement. It automatically scores calls to ensure financial difficulty is diagnosed, Income & Expenditure (I&E) assessments are conducted when appropriate, and forbearance options are offered where needed.

Voyc also enhances responsiveness to customers who disclose vulnerability, ensuring they receive timely and empathetic support.

In collections, customer signals aren’t sales leads – they’re subtle indicators of financial strain, minimised language, avoidance language, or unvalidated vulnerability. Good outcomes rely on strong agent diagnosis and a willingness to challenge the customer’s situation. Voyc equips agents to do just that.

It even flags when agents unintentionally discourage I&E—for example, by saying, “I suggest we do an I&E—it’ll only take 20 minutes; do you have time?”

“It gives us the evidence to protect us from a regulatory position…helps us to improve the level of service to our customers – by giving us training points to help our staff to get better”. Graham Wheeler, CEO, Advantage Finance

Learn how Advantage Finance improved call quality assurance feedback by over 600% – full video here.

Personal Loan Lenders

“Voyc understands what lenders need—we built our platform around FCA rules to ensure compliance and customer protection.” Paige Whittock, Head of Customer Operations at Voyc.

Voyc’s tried and trusted templates allow detailed assessment of customers: total income, household disposable income, actual bills & outgoings and existing credit. By identifying issues early, Voyc ensures lenders stay compliant while achieving better customer outcomes.

In addition, Voyc can help you identify what agents are saying that leads to customers being put in a payment plan that sticks.

Lenders like Bamboo, Moneyboat, and Norfolk Capital trust Voyc to navigate regulations with confidence, deliver exceptional service, and protect their businesses.

Discover how Voyc’s proven solutions can help you meet regulatory standards and deliver exceptional customer outcomes here.

Specialist and Challenger Banks

Voyc understands the Banking landscape and our software is specifically designed for use by Banks such as Allica Bank.

Conversations with customers within the Banking sphere are often varied, complex and detailed – the importance of following the process and giving the right information at the right time has never been more regulated… or more important.

Our Product and Implementation Team works directly with Banks to create compliant and secure monitoring solutions, which range from correct customer authentication (For example a combination of full address, date-of-birth, 4-digit bin, account balance, account length, nominated bank- very lengthy) , spotting customer vulnerability, giving accurate product information, to addressing concerns and complaints through to identifying opportunities for relevant add-on products.

Book a Demo with Voyc to see how Voyc helps Banks like Allica Bank deliver superior customer outcomes.

Voyc is for

Debt Collection Agencies & debt buyers

Smaller, family-run agencies are shutting down under the pressure of new regulations and compliance costs, while larger groups consolidate for efficiency. Debt buyers outsourcing to these agencies face the added burden of proving oversight and accountability.

Voyc helps both sides—monitoring 100% of calls, flagging legal risks in real time, and ensuring accounts are properly handled.

Whether you’re an agency trying to win more placements or a buyer needing confidence in your partners, Voyc delivers the visibility, compliance, and operational control to succeed in today’s high-stakes environment.

Debt Collection Agencies

We help debt collection agencies stay compliant and reduce risk by automatically monitoring 100% of calls for key regulatory requirements – like verifying identity, stating balances, offering payment options, and delivering the Mini Miranda.

Voyc flags legal risks in real time with alerts for Disputes, Cease and Desist, Bankruptcy, and more. If a customer says “this isn’t my debt” or “stop calling,” the right teams are notified immediately to ensuring accounts are dispositioned and handled correctly to avoid being sued.

With custom scorecards and actionable insights, Voyc streamlines QA, protects against FDCPA and GLBA violations, and supports agent training – so your team can act fast, stay compliant, and safeguard your business.

“Voyc does our QA post-call voice analytics, and we are pleased with the accuracy of the information we receive” Courtney Reynaud, President, Creditors Bureau USA

Debt Buyers

Debt buyers use Voyc to gain visibility into how third-party agencies are handling accounts – ensuring every call meets compliance standards and aligns with your brand’s reputation.

Voyc monitors whether agents verify identity, explain balances, and offer payment solutions. It also flags risk alerts like Disputes, Legal Jargon, and Attorney Mentions – so your partners pause collection when required and respond appropriately to sensitive cases.

With audit-ready reporting, customisable scorecards, and automated QA coverage, Voyc helps you oversee your agency network with confidence – minimising legal exposure and ensuring ethical, compliant collections.

“Our compliance scores have seen a dramatic increase as well as being able to identify dead air and nearly eliminate it. Good product and good support system.” Bryan Polinksy, Legal Network Manager, Oliphant USA