Finance
Voyc enables Brokers and Lenders to protect their businesses, streamline compliance, and boost efficiency with 100% call monitoring, 100% of the time.
Our AI-driven platform handles complex compliance requirements, saving time, reducing costs and driving revenue growth.
Looking for an AI solution that protects, saves, and grows your business? Voyc has you covered.
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These are just a few of our successful finance clients
Voyc is for
Brokers
Brokers play a critical role in the financial landscape, enabling customers by introducing them to relevant products, providing appropriate financial options and helping consumers navigate the process of applying for and obtaining suitable finance.
Voyc is the leader in providing AI powered software that protects Brokers, saves them considerable time and money and also drives revenues by informing brokers where there are potential cross-selling opportunities.
No matter if you are broking car finance, mortgages, personal loans or retail finance loans – Voyc has a ready-made solution for you.
Mortgage Brokers
We help mortgage brokers stay compliant by supercharging the QA process – monitoring for key obligations under MCOB (Mortgage Conduct of Business) rules and also during the FOS (Financial Ombudsman Service) process.
Voyc helps our mortgage brokers to check whether agents are clearly explaining fees, asking the right questions to assess affordability, informing customers of their rights and avoiding any misleading language.
Mortgage interactions with customers are, by nature, often complex. Voyc recognises this and works with Mortgage brokers to configure Voyc so that it acts as an efficient support tool assisting experienced mortgage practitioners. This means that compliance teams can catch risks early, escalate where necessary and protect customers and their business.
“I’ve been working with Voyc for over a year now, and I’m a big believer in the technology… I have found the best use is to set up the technology as a co-pilot for human call auditing, especially where the product or service is complicated or dynamic, as with financial services” full quote here.
Scott Harris, Managing Director, Your Mortgage People
Car Finance Brokers
Charles Butler Head of Performance, We Finance Any Car
Consumer Credit
Retail companies providing consumer credit—from optometrist chains to football clubs, bed suppliers, and high street stores—benefit from Voyc’s advanced monitoring & notification services.
As Buy Now, Pay Later (BNPL) regulations evolve, the demand for robust monitoring and compliance tools is increasing. Both umbrella companies and retail finance brokers will need tools to:
- Monitor customer interactions with 100% accuracy.
- Act on real-time notifications & escalations.
- Prove adherence to new regulations through detailed reporting.
Voyc’s AI-driven solution delivers 100% Call monitoring, real-time escalation & notification and detailed reporting that positively changes behaviour at agent level.
Prepare for the upcoming BNPL regulations with Voyc’s AI-driven solutions – speak to one of our friendly sales team here
Client experience
Voyc is for
LENDERS
Lenders are the backbone of the finance sector. From houses to cars to consumer goods of all types, Lenders enable consumers to purchase goods and services and assets. Lenders are also first in the firing line when Regulators, Governments and Consumer bodies have concerns over credit instruments, credit access and credit payments and collections.
Voyc AI is there to protect consumers and lenders by monitoring 100% of all of your calls, breaking the data down into relevant reports and escalating potential issues before they become problems, evidencing service consistency and enabling proof of action.
Voyc has the practical knowledge, the proven tools and the processes to deliver compliant personal loan campaigns delighting your customers and fulfilling your regulatory responsibilities.
Car Finance Lenders
Car Finance Lenders face strict regulatory scrutiny, from Consumer Duty to Commission Disclosure. Lenders must not only follow processes but also provide clear proof of actions and interactions.
Voyc delivers industry-leading software that helps Lenders embed processes and behaviours along with defining areas for improvement.
“It gives us the evidence to protect us from a regulatory position…helps us to improve the level of service to our customers – by giving us training points to help our staff to get better”. Graham Wheeler, CEO, Advantage Finance
Learn how Advantage Finance improved call quality assurance feedback by over 600% – full video here.
Personal Loan Lenders
“Voyc understands what lenders need—we built our platform around FCA rules to ensure compliance and customer protection.” Paige Whittock, Head of Customer Operations at Voyc.
Voyc’s tried and trusted templates allow detailed assessment of customers: total income, household disposable income, actual bills & outgoings and existing credit. By identifying issues early, Voyc ensures lenders stay compliant while achieving better customer outcomes.
Lenders like Bamboo, Moneyboat, and Norfolk Capital trust Voyc to navigate regulations with confidence, deliver exceptional service, and protect their businesses.
Discover how Voyc’s proven solutions can help you meet regulatory standards and deliver exceptional customer outcomes here.
Specialist and Challenger Banks
Voyc understands the Banking landscape and our software is specifically designed for use by Banks such as Allica Bank.
Conversations with customers within the Banking sphere are often varied, complex and detailed – the importance of following the process and giving the right information at the right time has never been more regulated… or more important.
Our Product and Implementation Team works directly with Banks to create compliant and secure monitoring solutions, which range from correct customer authentication, spotting customer vulnerability, giving accurate product information, to addressing concerns and complaints through to identifying opportunities for relevant add-on products.
Book a Demo with Voyc to see how Voyc helps Banks like Allica Bank deliver superior customer outcomes.
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Have a look at our successful customer case studies
Client experience
meet the team
Book a free demo with one of our Strategic Account Executives
