Insurance

Voyc helps successful insurance businesses deliver quality, compliant communication with a personalised experience that delights customers and builds their loyalty.

We do this by monitoring 100% of customer calls, alerting the business whenever something’s not right and delivering detailed, actionable insight and evidence for management and regulators in multiple countries.

Precious peace of mind for brokers and product providers alike.

join the success

These are just a few of our successful insurance clients

Voyc is for

Brokers

With Voyc, you can ensure your customer interactions lead to strong business results as well as high compliance standards.

From consumer personal lines to complex fully advised commercial cover, Voyc helps you boost completed sales, build cross-selling opportunities, and keep your customers happy and loyal.

All in a way that will reduce your costs and keep regulators happy.

Personal lines

Voyc monitors 100% of your customer calls, with detailed quality reporting and alerts that let you jump on and resolve any issues as they arise. We’ve calculated, for example, that the UK’s One Call Insurance avoids potential redress expenses of £23,000 per year, thanks to Voyc alerts that highlight customer vulnerability in calls.

What’s more, efficiency improvements in their call handling and quality assurance teams are also delivering £122,000 in annual cost savings. And Voyc is opening the door to higher revenues and better customer loyalty by using existing data to boost cross-sales between motor and home policyholders.

Protection

Voyc supercharges the speed and efficiency of selling regulated products, such as life, health and income protection. Your Choice Cover in the UK has slashed the time needed to check and approve even complex fully advised sales calls (up to 90 minutes long) from 4 weeks or more before Voyc down to just 24-48 hours.

The result? Better customer outcomes and reduced policy cancellations, leading to higher completed sales volumes. What’s more, the senior team members sleep much better now, knowing that Voyc helps boost sales quality and delivers solid evidence for the regulator if required.

Commercial

Commercial brokers often have complex sales conversations, covering multiple policy types, from property to cyber. Voyc is tailored to support this, monitoring up to 400 different call journeys for some clients, including calls giving full regulated advice.

The platform can meticulously monitor 100% of policy sales and underwriting calls, ensuring complete and accurate disclosure of all material facts.

We tailor alerts to highlight technical issues such as weaknesses in explaining underinsurance, average clause and fair market analysis. Voyc also helps maximise sales of add-ons like legal cover and directors’ liability to reinforce customer protection.

Complex commercial calls can also contain extensive “dead air.” Voyc helps minimise this, frequently leading to dramatic cost savings and better customer experience.

“I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and Voyc has provided a solution. It provides accurate call grading against a fully customizable script.” Julian Short, Sales Manager at Kingsbridge Group

Client experience

“Voyc gives us confidence that we’re doing the right thing, and the way in which our customers are being handled supports the vision and values of the business”

Voyc is for

Product Providers

Voyc solidly supports your service and sales operations by helping ensure that every customer call delivers the best outcome possible with full compliance.

From simple policy changes to the most complex claims cases, Voyc underpins quality communication and operational efficiency, supported by actionable reports and insight.

Protection: Life Insurance

Voyc swiftly helps life insurers identify opportunities to save costs and boost service quality. South Africa’s Momentum Life, for example, saw a drop of 22%in complaints escalated to the Ombudsman, within the first year of working with us.

They were also delighted to see call agents’ script adherence rates rise from 76% to 85% year on year, while social media complaint levels fell by 27% over two years.

The company has found that staff respond well to working with Voyc – and take pride in seeing how the platform helps improve their performance and personal success.

Protection: Health Insurance

Personal Group helps UK employers support employee health and wellbeing with products and services sold face-to-face in the workplace. These include the group’s hospital cash and recovery insurance plans.

Every sale is recorded and monitored by Voyc. The platform is tailored to ensure good outcomes and full Consumer Duty compliance. It meticulously checksclarity in areas such as eligibility, exclusions and complaint rights. And Voyc alerts instantly flag signs of vulnerability, critical in health insurance.

After launching with Voyc, Personal Group’s compliance scores increased from 92.38% to 98.71% in just three months. And their sales conversion rate rose by 10.46% – full case study here.

Funeral Plans

Although pre-paid funeral plans are not insurance contracts, they are designed to offer similar financial protection and are regulated in the UK under specific FCA rules.

Golden Leaves offers a range of funeral plans by telephone and fully recordedhome visits. Voyc monitors every conversation, from the initial sale through an onboarding process that ensures full customer comprehension of the productand its detailed benefits.

By its nature, this business demands high levels of care and sensitivity. Voyc supports this, checking for full compliance and highlighting potential vulnerabilities, including the customer’s financial resilience and understanding of the payment options.