Voyc monitors 100% of your customer calls, with detailed quality reporting and alerts that let you jump on and resolve any issues as they arise.  We’ve calculated, for example, that the UK’s One Call Insurance avoids potential redress expenses of £23,000 per year, thanks to Voyc alerts that highlight customer vulnerability in calls. 

In addition, Voyc helps avoid PI claims by flagging high-risk calls that often result in PI Claims. For example, for one broker,  Voyc identified 24 cases in a month where customers said their properties would be unoccupied, but the agent missed it—saving £3M in potential claims.

What’s more, efficiency improvements in their call handling and quality assurance teams are also delivering £122,000 in annual cost savings.  And Voyc is opening the door to higher revenues and better customer loyalty by using existing data to boost cross-sales between motor and home policyholders.

Voyc supercharges the speed and efficiency of selling regulated products, such as life, health and income protection. Your Choice Cover in the UK has slashed the time needed to check and approve even complex fully advised sales calls (up to 90 minutes long) from 4 weeks or more before Voyc down to just 24-48 hours.  

The result? Better customer outcomes and reduced policy cancellations, leading to higher completed sales volumes.  What’s more, the senior team members sleep much better now, knowing that Voyc helps boost sales quality and delivers solid evidence for the regulator if required.

Commercial brokers often have complex sales conversations, covering multiple policy types, from property to cyber.  Voyc is tailored to support this, monitoring up to 400 different call journeys for some clients, including calls giving full regulated advice.

The platform can meticulously monitor 100% of policy sales and underwriting calls, ensuring complete and accurate disclosure of all material facts.

We tailor alerts to highlight technical issues such as weaknesses in explaining underinsurance, average clause and fair market analysis. Voyc also helps maximise sales of add-ons like cyber insurance, legal cover and directors’ liability to reinforce customer protection.

Complex commercial calls can also contain extensive “dead air.” Voyc helps minimise this, frequently leading to dramatic cost savings and better customer experience.

In addition, in a mid-term adjustment call, Voyc ensures these are done properly, as so much can change in a business in one year, and this is of paramount importance.

“I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and Voyc has provided a solution. It provides accurate call grading against a fully customizable script.” Julian Short, Sales Manager at Kingsbridge Group