Voyc AI Blog
Read our latest articles, whitepapers and case studies on conversation intelligence and compliance monitoring.
Voyc Blog Articles
Breaking News: Our co-founder and CTO Makes Forbes’ 30 Under 30 List!
Guess what?! We’ve got some seriously exciting news! Our very own co-founder and CTO, Lethabo Motsoaledi, has been named in this year’s Forbes 30 under 30
The FCA’s Consumer Duty Act: A Comprehensive Guide for UK Financial Service Providers
Detailed overview of the FCA’s Consumer Duty regulations for financial companies.
Appointed Representative Regime Changes: New Requirements & Responsibilities
What can appointed representatives expect now that the consultation process has been completed and the new rules published by the FCA? This update provides
The cost-of-living crisis: a “perfect storm” demanding exceptional care for vulnerable customers
Every firm should prepare to deal with customers in vulnerable circumstances as the cost-of-living crisis intensifies. We explain how Voyc helps firms.
Caring for call centre agents
How Voyc helps you care for your team members – as well as your customers – in stressful times. With the cost-of-living crisis deepening, pressures
UK FCA Complaints Report: Important Updates from the Second Half of 2021
Latest report from the FCA shows customer complaints down 10% over 6 months – to new historical lows. New complaints data from the Financial Conduct
FCA Spotlight: What changes can you expect to be made to the appointed representatives regime?
Changes afoot for principals of UK appointed representatives in AR regime: How new regulation could affect a major distribution channel What you can do to
Gaining Customer Insights in the Contact Centre
Leveraging qualitative research technology to transform customer experience. The customer journey is marked by touchpoints that dictate the overall customer experience. If you plan on
UK FCA Complaints Report: Remarkable Facts for the First Half of 2021
The new FCA complaints report reveals a reduction in PPI and travel insurance complaints, but new increases in pension and investment products complaints. In the
What is the COFI Bill? Summary for financial services contact centres
The South African National Treasury released the second draft Conduct of Financial Institutions (COFI) Bill for public comment in September 2020. The Bill sets out
10 things you need to know to prepare for the new FCA Consumer Duty
The new Consumer Duty is a new initiative from the FCA. Its purpose is to set higher expectations for the standards of care that UK
Voyc is thrilled to win Accenture’s 2021 Blue Tulip Award
Voyc won the internationally acclaimed 2021 Blue Tulip Award hosted by Accenture in the Netherlands in the Finance & Prosperity category last week. Voyc is
