Voyc Podcast
Dive into the world of call monitoring, compliance, and operational efficiency on our insightful podcast series.
Episode 5
The Future of Buy Now Pay Later: FCA Regulation and What It Means for Retailers
The rapid growth of Buy Now, Pay Later has transformed the way consumers shop, but major regulatory changes are coming. In this podcast episode, we explore what the upcoming regulation of Deferred Payment Credit means for retailers, lenders, and customers, and how firms can prepare before the July 2026 deadline.
Episode 4
Vulnerable Customers: Regulatory Requirements & Best Practices for Identification & Registration
This Podcast explores what the upcoming regulation of Deferred Payment Credit means for retailers, lenders, and customers, and how firms can prepare before the July 2026 deadline
Episode 3
FCA authorisation, AR oversight, and BNPL updates: Tips from the expert in retail Compliance
This podcast is for financial services professionals looking for the latest updates and advice on FCA authorisation, Principal firms, oversight of Appointed Representatives, and the future of Buy-Now-Pay-Later regulation.
Episode 2
Steering Clear: Compliance Essentials in Motor Finance
This podcast provides insights for those in motor finance focused on compliance, covering strategies to navigate regulatory complexities, understand commission disclosures, enhance compliance frameworks, analyze liability allocation, forecast regulatory trends, and improve business via customer journey mapping.
Episode 1
The Future of AI Agents: A Voyc Episode
The podcast offers operational leaders valuable insights into mitigating single-point failures in AI agents, ensuring compliance through quality monitoring, balancing AI with human interaction for personalized service, identifying and overcoming trust issues with AI, implementing effective safeguards for safety, and providing a strategic roadmap for AI integration in customer service and operations.