Vulnerable Customers: Regulatory Requirements & Best Practices for Identification & Registration
Explore key insights on identifying and supporting vulnerable customers, navigating FCA compliance challenges, leveraging AI-driven monitoring and registration solutions, and fostering industry collaboration for better customer outcomes.
About this episode
If you work in financial services and are responsible for compliance, customer care, or risk management, this podcast will provide valuable insights into:
Identifying & supporting vulnerable customers:
What defines a vulnerable customer and why proper identification is crucial.
Best practices for registering vulnerability and improving customer outcomes.
FCA compliance & regulatory expectations:
The latest FCA regulations and key compliance challenges financial firms face.
How firms can stay ahead of evolving regulatory requirements.
Leveraging AI & data-driven solutions:
How AI-driven call monitoring (Voyc) and vulnerability registration (VRS) help firms meet compliance standards.
The role of technology in enhancing oversight and customer protection.
Industry collaboration & best practices:
How financial services can work together for a more joined-up approach.
Practical steps to strengthen compliance while improving customer experiences
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About Voyc
Compliance Monitoring
Mitigate risks with compliance monitoring software
Voyc is a conversation intelligence & compliance monitoring software – a vital tool for regulated firms, aligning with increasing consumer protection focus.
Voyc helps minimise the risk of compliance breaches in 100% of customer interactions helping our customers achieve 99% call compliance scores.
Conversation Intelligence
Identify and report all vulnerable customer cases
Optimise your approach to identifying, handling, and reporting on vulnerable customers.
It’s quick and easy to configure Voyc to raise alerts when a customer interaction shows signs of potential vulnerability. In fact, Voyc identifies 70 different types of customer vulnerability. Our customers use evidence provided by Voyc for MI reporting to the Board and the regulator.
Our Customers
