The Future of AI Agents:
A Voyc Episode

Step into the world of AI Agents with Voyc’s experts – Matthew Westway, our CEO and Co-founder; George Sithole, the Lead Data Scientist; and Chays van Deventer, Senior Operations Manager.

Play Video

About this episode

The podcast can help operations leaders gain invaluable insights into:

Mitigating Risks of Single Point of Failure

Discover strategies to minimise the impact of a single AI Agent error on a large customer base. Learn the importance of anticipating worst-case scenarios and implementing effective mitigation measures.

Ensuring Compliance in AI Agents

Gain insights into functions like assessing call quality, adherence to scripts, and sentiment analysis. Implement smart ways to manage compliance through quality teams and monitoring solutions.

Balancing AI and Human Agents

Explore the benefits of a human-in-the-loop approach, with AI handling most tasks. Understand the significance of customising the experience for each client, ensuring a unique and personalised interaction.

Identifying Trust-Building Challenges with AI

Identify challenges related to trust-building with AI agents. Learn strategies to address the potential loss of personalisation and storytelling in AI interactions.

Effective Implementation of Safeguards

Understand the importance of safeguards in AI Agents implementations. Gain insights into determining responsibility for designing safeguards and mitigating risks for client and company safety.

Providing a Roadmap for AI Integration

Uncover essential steps and strategies for contact centres to harness the transformative power of AI. Receive a roadmap for enhancing customer service, streamlining operations, and seamlessly transitioning into the future of AI integration.

Discover Relevant Articles

Call centre agent providing conversation intelligence

18 Conversation Intelligence Best Practices for Sharper Contact Centre Insights

Data Security in the AI-Powered Call Centre

Caring for call centre agents

About Voyc

Compliance Monitoring

Mitigate AI Agents risks with compliance monitoring software

Voyc is a vital tool for regulated firms, aligning with increasing consumer protection focus. It ensures compliance in 100% of customer interactions – from the largest contact centres to small customer-facing teams. Use Voyc to mitigate risks of Single Point of Failure, and manage AI Agent compliance effectively, ensuring quality and consistency in every customer interaction.

Conversation Intelligence

Monitor call quality for operational excellence

Voyc monitors 100% of interactions, swiftly identifying high-risk cases. Utilise Voyc’s robust workflows to translate insights into actions. Ensure AI Agent compliance by assessing call quality, script adherence, and sentiment. Implement intelligent strategies for compliance management with Voyc monitoring solutions.

Our Customers

"With Voyc, 100% of our customer calls are monitored and quality assured. We find the alerts functionality very useful for monitoring and preventing any issues, and also to highlight the need for additional training. We also use Voyc to help identify vulnerable customers more efficiently."

"Voyc is ideal for both small and large businesses and can give you full insight into customer behaviour. This innovative and exciting software has an arraw of interesting features. It is also affordable and easy to use."

"Our focus is on client centricity. With Voyc I can promptly react to a a breakdown in communication between our agents and our clients. Voyc is our partner in customer service."

“Now more than ever, customer experience is king. Voyc meets this need by providing access to a treasure trove of customer insights stored in call-recordings. They say timing is everything, and Voyc’s time is now.”

“I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation. I have seen nothing that checks for compliance phrases like Voyc does.”

“It’s difficult for us to turn calls into insights but so far it’s been encouraging to see that with Voyc we can achieve this quicker and with less bias than we have achieved in the past.”

Get In Touch

If you’d like to talk to us, simply complete the contact form below and we will get back to you as soon as possible:

The Future of AI Agents: A Voyc Episode