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Voyc Blog Articles
The FCA’s car finance crackdown isn’t just about commission. It’s about proving outcomes.
The FCA’s car finance crackdown isn’t just about commission. It’s about whether firms can prove customers actually understood what they were buying. For years, compliance has focused on process. Now the focus is shifting to outcomes and evidence.
Should You Build Your Own AI Call Monitoring Platform?
Should you build your own AI call monitoring platform? Learn the hidden costs, compliance risks, and operational challenges and why many organisations choose specialised solutions.
Instant, Actionable Coaching: How Voyc’s Agent Highlights Transform Sales Performance
Voyc Agent Highlights transforms sales coaching by turning everyday calls into instant, actionable feedback. Improve agent performance, strengthen compliance, and deliver 5× more effective coaching for car finance and insurance teams.
IMAGINE A WORLD . . . .
The insurance industry is under growing pressure as questions around value, commission, and Consumer Duty intensify. This reflective piece explores a future where customers no longer seek out insurance, where sales conversations are driven by incentives, and where the market may one day have to operate without commission altogether. What would happen to insurance distribution—and would customers still value the products we provide?
Voyc Announces Alpha Release of ALEX Live
Agent Highlights empowers agents to see what matters most and act immediately – creating faster improvement, higher quality and a more motivated team.
The Art & Science of Objection Handling for Car Finance Brokers
Learn how car finance brokers can turn objections into buying signals. This guide covers the four types of objections, the APAC model, and practical examples brokers can use to improve conversions and customer experience.
The New Face of Motor Finance Fraud: How Organised Networks Are Exploiting Trusted Dealer Relationships
Organised fraud networks are infiltrating legitimate dealerships and exploiting trusted dealer–broker relationships. This new wave of motor-finance fraud is leaving brokers exposed to massive losses. Here’s how the scheme works and how to defend against it.
Consumer Duty 2025/26: FCA Focus Areas and What They Mean for Regulated Firms
The FCA has outlined its Consumer Duty priorities for 2025/26 — focusing on outcomes monitoring, fair value, customer journeys, and vulnerability. Here’s what firms in finance and insurance need to know, and how to prepare
Why Transcription Quality Matters More Than Ever for Regulated Firms
Discover why transcription quality is now a compliance issue. Learn how accurate call data supports Consumer Duty evidence, QA, and fair outcomes across regulated firms.
FCA Unveils £8.2bn Motor Finance Compensation Scheme – What Brokers Need to Know
The FCA proposes an £8.2bn motor finance compensation scheme. Learn what it means for brokers and how to prepare for compliance scrutiny.
Car Finance Vulnerability Oversight: Why Evidence Matters Under FCA Scrutiny
The FCA is scrutinising how car finance firms handle affordability and vulnerability. Learn how to evidence oversight, strengthen training, and meet Consumer Duty expectations.
Public Beta of Agent Highlights is Here
Agent Highlights empowers agents to see what matters most and act immediately – creating faster improvement, higher quality and a more motivated team.