In today’s dynamic financial services landscape, the relationship between motor finance funders and brokers has become more pivotal than ever. With the introduction of the Consumer Duty Act, achieving compliance and optimising broker interactions are not just goals—they are imperatives.
Voyc delivers a cutting-edge solution that addresses these needs head-on, providing unparalleled compliance oversight and support for broker relationships.
Alphabet and Voyc: A strategic partnership in enhancing broker relationships and compliance
Alphabet is a global leader in business mobility and a part of the BMW group. It was founded in 1997, and specialises in leasing and fleet management across 33 countries, managing over 700,000 vehicles.
Known for delivering exceptional value to brokers and upholding rigorous compliance standards, Alphabet continues to drive innovation and excellence. In its ongoing pursuit of these goals, Alphabet aimed to deepen its oversight of broker compliance and further enrich its broker network’s capabilities.
When Alphabet discovered Voyc, they saw an opportunity to elevate their support for brokers. Voyc was introduced to Alphabet’s broker network during a high-profile broker event. In partnership with Alphabet, Voyc crafted a bespoke offer tailored to meet the unique needs of brokers.
The response from brokers was overwhelmingly positive. Many brokers swiftly recognised the benefits Voyc could offer and chose to integrate it into their sales operations. This enthusiastic adoption highlighted Voyc’s value in refining compliance practices and enhancing sales performance.
Alphabet’s strategic collaboration with Voyc exemplifies its commitment to advancing broker support and maintaining high compliance standards. By partnering with Voyc, Alphabet has not only strengthened its compliance oversight but also introduced brokers to the tool that helps drive improved performance and better customer outcomes.
Richard Chadwick, Head of Indirect Sales at Alphabet, shared, “We’re very interested in understanding the outcomes and experiences of our customers. The Voyc platform enables our Partners to share with us detailed information on the journeys of our mutual customers. We can then use the data to make things better and better. This is why we’re a keen supporter”
Why funders need Voyc
Voyc is a sophisticated AI-powered platform, expertly tailored for the UK motor finance sector. It offers unparalleled solutions for funders and brokers, including:
100% Call Monitoring: Guarantees all broker interactions are assessed, ensuring consistent outcomes and robust compliance.
Detailed Reporting: Provides comprehensive internal and external reporting capabilities, showcasing improvements and meeting compliance requirements.
Direct Broker Support: Detects compliance issues and rewards brokers demonstrating good practices with solid evidence.
In a competitive market, overlooking advanced conversation intelligence and compliance monitoring tools like Voyc means missing out on transformative benefits that can redefine your business.
Fleet management leaders like Alphabet can revolutionise your broker network by integrating Voyc—unleashing a wave of growth, optimising efficiency, and gaining a competitive edge that turns industry challenges into opportunities.
How Voyc benefits funders
Funders play a crucial role in the motor finance ecosystem, and Voyc is designed to address their unique needs and challenges. Here’s how:
Enhanced compliance oversight: With Voyc’s AI-powered platform, funders benefit from 100% real-time call monitoring. This means every interaction between brokers and customers is assessed to ensure adherence to compliance standards. By capturing and analysing every call, Voyc helps funders enforce consistent practices across their broker network, reducing the risk of compliance breaches and potential penalties.
Actionable Insights and Reporting: Voyc delivers detailed reporting capabilities that go beyond traditional compliance checks. Brokers receive comprehensive internal and external reports that highlight performance improvements and compliance status. These insights not only help funders understand the effectiveness of their compliance measures but also identify areas for further enhancement. Funders receive Voyc benchmark reports and best practices, and with brokers’ permissions they get insights into compliance levels of their brokers’ sales calls.
Strategic Broker Support: While Voyc helps brokers refine their practices, funders benefit from the platform’s ability to identify compliance gaps for each individual broker vs the industry benchmarks, and support brokers in improving their performance. This ensures brokers are operating at their best, aligning with funders’ compliance oversight requirements and improving overall performance.
By partnering with Voyc, funders can not only maintain compliance and enhance broker relationships but also drive significant improvements in performance.
Why waiting isn’t an option
In today’s fiercely competitive environment, adopting Voyc is not just an option—it’s a necessity. Voyc provides the essential tools for compliance, enhanced performance, and stronger broker relationships. As a leader in call compliance monitoring for the UK motor finance sector, Voyc is trained on nearly 50 million financial services calls and is specifically designed for the UK financial industry.
So, why wait? Embracing Voyc means safeguarding your organisation against compliance risks and positioning yourself ahead of the competition. Contact us here and dive into the future of broker interactions with Voyc while unlocking the full potential of your broker relationships. The time to act is now—make the strategic choice to partner with Voyc and take your place at the industry’s forefront.