How Conversation Intelligence is Revolutionising the Auto Industry

Conversation Intelligence in the auto industry

Discover how Conversation Intelligence is revolutionising communication in the automotive industry and learn how you can harness its power to transform your customer interactions. With Conversation Intelligence, you’re not just adapting; you’re leading the way in customer experience and service excellence.   Imagine a world where customer-facing agents in the automotive industry, don’t just respond […]

We Finance Any Car Partners with Voyc to Demonstrate Their Excellent Service

We Finance Any Car Partners with Voyc

We Finance Any Car, a dedicated motor finance credit broker, has entered an exciting partnership with Voyc, leading AI-powered Conversation Intelligence and Compliance Monitoring software solution.   We Finance Any Car’s mission is clear: to simplify and broaden access to car financing. By collaborating with Voyc, they extend their commitment to transparency and integrity across […]

Top 14 UK Finance Telephony & Communication Systems 2023

Call centre agents are trained to use a telephony system

  In today’s fast-paced business world, effective communication is essential for the success of any organisation. With a plethora of telephony and communication solutions available in the market, choosing the right one can be a daunting task.   To help you make an informed decision, we’ve compiled a list of the top 14 telephony and […]

18 Conversation Intelligence Best Practices for Sharper Contact Centre Insights

Call centre agent providing conversation intelligence

Ready to unlock your contact centre team’s potential with conversation intelligence? We have gathered 18 best practices for using automation to enhance customer experiences and achieve high-value business targets. Customers stick around and spread the word when they’re happy. That’s what every business needs to keep the gears in motion and success at hand. So […]

The COFI Bill 2023 – what’s new?

Old couple smiling

In 2012 the National Treasury introduced the ‘twin peaks’ model for financial regulation. This is daunting for many firms and includes the implementation of two new laws to replace previous legislation. The first of these is the Financial Sector Regulation Act 9 of 2017, which has been in incremental operation since April 2018. The second […]

Product Partnerships (PPL) and Voyc are Taking Compliance Measures to New Heights

Logos of voyc and PPL in colour blocks

Product Partnerships (PPL) UK, a prominent player in the consumer credit industry, has entered a strategic partnership with Voyc – a leading AI call compliance monitoring software solution. PPL provides outsourced compliance services to retail clients who utilise consumer credit products to sell their goods and services through B2C channels. Their primary goal is to […]

Data Security in the AI-Powered Call Centre

AI-powered call centre

Tumultuous times set the tone for the era of transparency and data security in the wake of countless data breach scandals running rampant in the tech industry.  Global enterprises (read data powerhouses) find themselves embroiled in a battle royale between privacy and power. Consumers are ready to evict social media companies and institutions that don’t […]

Exciting partnership: Advantage Finance Teams Up with Voyc to Supercharge CX and Compliance

Voyc and Advantage logos

Lincolnshire, UK – Advantage Finance, a people first vehicle finance company in the UK, has announced its partnership with Voyc, a leading AI call compliance monitoring software solution. This strategic alliance is set to revolutionize the way Advantage delivers customer service and call compliance monitoring to its valued customers. With Voyc, Advantage can ensure that […]

Breaking News: Our co-founder and CTO Makes Forbes’ 30 Under 30 List!

Guess what?! We’ve got some seriously exciting news! Our very own co-founder and CTO, Lethabo Motsoaledi, has been named in this year’s Forbes 30 under 30 Europe list for Technology! We couldn’t be more proud of her and this remarkable achievement!   Forbes 30 Under 30 Europe is an annual list that celebrates young entrepreneurs under the […]