Talk of the trade: Conversation intelligence vs. Conversational intelligence in customer interactions

conversation intelligence in customer interactions

In today’s rapidly evolving landscape of communication technology, two terms continue to emerge in roundtable discussions and boardroom deliberations: “Conversation Intelligence” and “Conversational Intelligence.” At first glance, they may appear interchangeable, but in reality, they carry distinct differences that greatly  influence how businesses interact with their customers.   This article aims to explore these differences. […]

Call Quality Monitoring Best Practices for Contact Centre Excellence

call quality monitoring best practices Voyc

Managing a contact centre or even a smaller customer-facing team can be challenging at times, especially when it comes to maintaining high-quality customer interactions. You’re tasked with balancing customer service and customer satisfaction, as well as driving operational excellence and aligning with overall business goals.   Now, consider this: 68% of consumers say they are […]

“Voyc loves America, and we think that America will love Voyc”

Voyc and ScaleNL

Matthew Westaway and Lethabo Motsoaledi, co-founders of the award-winning conversation intelligence and compliance monitoring solution, Voyc, have just returned from a week-long trip in America with the ScaleNL West Coast ’23 Cohort. ScaleNL is a collaborative growth platform dedicated to propelling Dutch tech scaleups into the U.S. market.    Join us as we engage in […]

Voyc Joins the Finance and Leasing Association (FLA)

Voyc joins FLA

Voyc, a leading AI-powered conversation intelligence and compliance monitoring solution, is thrilled to share the news of their recent membership with the Finance & Leasing Association (FLA), marking a pivotal step forward in their commitment to excellence in the financial services industry.   Exploring the FLA   The Finance & Leasing Association stands as the […]

How Conversation Intelligence is Revolutionising the Auto Industry

Conversation Intelligence in the auto industry

Discover how Conversation Intelligence is revolutionising communication in the automotive industry and learn how you can harness its power to transform your customer interactions. With Conversation Intelligence, you’re not just adapting; you’re leading the way in customer experience and service excellence.   Imagine a world where customer-facing agents in the automotive industry, don’t just respond […]

We Finance Any Car Partners with Voyc to Demonstrate Their Excellent Service

We Finance Any Car Partners with Voyc

We Finance Any Car, a dedicated motor finance credit broker, has entered an exciting partnership with Voyc, leading AI-powered Conversation Intelligence and Compliance Monitoring software solution.   We Finance Any Car’s mission is clear: to simplify and broaden access to car financing. By collaborating with Voyc, they extend their commitment to transparency and integrity across […]

Top 14 UK Finance Telephony & Communication Systems 2023

Call centre agents are trained to use a telephony system

  In today’s fast-paced business world, effective communication is essential for the success of any organisation. With a plethora of telephony and communication solutions available in the market, choosing the right one can be a daunting task.   To help you make an informed decision, we’ve compiled a list of the top 14 telephony and […]

18 Conversation Intelligence Best Practices for Sharper Contact Centre Insights

Call centre agent providing conversation intelligence

Ready to unlock your contact centre team’s potential with conversation intelligence? We have gathered 18 best practices for using automation to enhance customer experiences and achieve high-value business targets. Customers stick around and spread the word when they’re happy. That’s what every business needs to keep the gears in motion and success at hand. So […]

The COFI Bill 2023 – what’s new?

Old couple smiling

In 2012 the National Treasury introduced the ‘twin peaks’ model for financial regulation. This is daunting for many firms and includes the implementation of two new laws to replace previous legislation. The first of these is the Financial Sector Regulation Act 9 of 2017, which has been in incremental operation since April 2018. The second […]

Product Partnerships (PPL) and Voyc are Taking Compliance Measures to New Heights

Logos of voyc and PPL in colour blocks

Product Partnerships (PPL) UK, a prominent player in the consumer credit industry, has entered a strategic partnership with Voyc – a leading AI call compliance monitoring software solution. PPL provides outsourced compliance services to retail clients who utilise consumer credit products to sell their goods and services through B2C channels. Their primary goal is to […]

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