Data Security in the AI-Powered Call Centre
Tumultuous times set the tone for the era of transparency and data security in the wake of countless data breach scandals running rampant in the tech industry. Global enterprises (read data powerhouses) find themselves embroiled in a battle royale between privacy and power. Consumers are ready to evict social media companies and institutions that don’t […]
Exciting partnership: Advantage Finance Teams Up with Voyc to Supercharge CX and Compliance
Lincolnshire, UK – Advantage Finance, a people first vehicle finance company in the UK, has announced its partnership with Voyc, a leading AI call compliance monitoring software solution. This strategic alliance is set to revolutionize the way Advantage delivers customer service and call compliance monitoring to its valued customers. With Voyc, Advantage can ensure that […]
Breaking News: Our co-founder and CTO Makes Forbes’ 30 Under 30 List!
Guess what?! We’ve got some seriously exciting news! Our very own co-founder and CTO, Lethabo Motsoaledi, has been named in this year’s Forbes 30 under 30 Europe list for Technology! We couldn’t be more proud of her and this remarkable achievement! Forbes 30 Under 30 Europe is an annual list that celebrates young entrepreneurs under the […]
The FCA’s Consumer Duty Act: A Comprehensive Guide for UK Financial Service Providers
Detailed overview of the FCA’s Consumer Duty regulations for financial companies.
The cost-of-living crisis: a “perfect storm” demanding exceptional care for vulnerable customers
Every firm should prepare to deal with customers in vulnerable circumstances as the cost-of-living crisis intensifies. We explain how Voyc helps firms.
Appointed Representative Regime Changes: New Requirements & Responsibilities
What can appointed representatives expect now that the consultation process has been completed and the new rules published by the FCA? This update provides an overview of the key changes involved for affected firms, plus an outlook on further potential developments to follow Why the change was needed to the AR regime (Quick […]
Caring for call centre agents
How Voyc helps you care for your team members – as well as your customers – in stressful times. With the cost-of-living crisis deepening, pressures are building on agents taking customer calls in contact centres throughout the UK financial services industry. It’s vital to spot potentially serious problems early and provide care and support when […]
UK FCA Complaints Report: Important Updates from the Second Half of 2021
Latest report from the FCA shows customer complaints down 10% over 6 months – to new historical lows. New complaints data from the Financial Conduct Authority (FCA) provides a positive update for the second half of 2021. There were 1.84 million total complaints recorded by financial services firms over that period – down 10% from […]
FCA Spotlight: What changes can you expect to be made to the appointed representatives regime?
Changes afoot for principals of UK appointed representatives in AR regime: How new regulation could affect a major distribution channel What you can do to prepare .…..and how Voyc could help Background: FCA Consultation Paper 21/34Appointed representatives (ARs) first arrived on the UK financial services scene over 30 years ago – following the 1986 Financial […]
Gaining Customer Insights in the Contact Centre
Leveraging qualitative research technology to transform customer experience. The customer journey is marked by touchpoints that dictate the overall customer experience. If you plan on navigating this journey in its entirety, you’ll notice that the interactions between customer and company converge in the dynamic, often frenetic, contact centre setting. Contact centres are seen as the […]