4 AI strategies to improve customer outcomes (and stay FCA-aligned)
Regulated firms are under pressure to prove, not just promise, good customer outcomes. This blog explores four practical, FCA-aligned ways brokers and lenders are using AI to improve QA, surface risk, and support Consumer Duty compliance, without increasing headcount.
You’re sitting on missed deals: How sales leaders are rewriting the QA playbook to grow revenue
Sales Leaders at UK brokers face a tough balance: grow revenue while staying compliant. Learn how leading teams are aligning QA, performance, and protection—without slowing down.
Spot. Act. Evidence. A smarter way to manage vulnerable customer risk.
Spot, act, and evidence vulnerable customer support – without adding strain to your QA team. Learn how Compliance and Ops leaders are improving outcomes and FCA readiness.
Voyc: UK Regulatory Update | Q1 | 2025
UK financial regulatory and compliance highlights: Q1 2025 In this update, we focus on three current regulatory issues that are high on the agendas of many Voyc clients and followers. We hope you find it informative and valuable. 1. FCA motor finance review For months, this issue has been in the spotlight for motor […]
What are Compliance Managers doing differently in 2025?
The changing landscape of compliance management Compliance management is undergoing a seismic shift. As regulations grow more complex and resources remain stretched, compliance managers are redefining their approach to stay ahead. The landscape is being shaped by powerful forces: AI-driven automation, data intelligence, cybersecurity imperatives, and the ever-rising importance of ESG (Environmental, Social, and Governance) […]
Unmasking the Rising Threat of Motor Finance Fraud: How to Protect Your Business
Motor finance fraud is a growing concern within the automotive and finance industries, with fraudsters employing increasingly sophisticated tactics to exploit weaknesses in the system. It’s important for both dealers and customers to be aware of these fraud schemes, as they not only affect financial institutions but also harm unsuspecting buyers and legitimate businesses. Below, […]
Hippo Motor Group: Now Turbocharging Customer Service, Compliance Standards And Sales Coaching With 100% Call Monitoring From Voyc
“We have seen a vast improvement.” Lianna Akbar Head of Compliance, Hippo Motor Group Hippo is undoubtedly one of the UK’s leading motor leasing and finance brokers and a provider of prestige approved vehicles. The award-winning business has built its ongoing success through a commitment to providing outstanding service and value to its customers. […]
Supporting You Through Change: Our Response To The Recent Car Finance Commission Ruling
Transparency in commissions Brokers are now required to obtain informed consent from consumers before receiving any commissions from lenders. This mandates clear communication regarding commission amounts and how they are calculated. New compliance requirements Organisations will need to adjust their processes to meet these transparency standards, enhancing consumer trust in the industry. Changes in broker-lender […]
Revealing The Future Of Broker Relationships: Why Motor Finance Funders Need Voyc
In today’s dynamic financial services landscape, the relationship between motor finance funders and brokers has become more pivotal than ever. With the introduction of the Consumer Duty Act, achieving compliance and optimising broker interactions are not just goals—they are imperatives. Voyc delivers a cutting-edge solution that addresses these needs head-on, providing unparalleled compliance oversight […]
Talk of the trade: Conversation intelligence vs. Conversational intelligence in customer interactions
In today’s rapidly evolving landscape of communication technology, two terms continue to emerge in roundtable discussions and boardroom deliberations: “Conversation Intelligence” and “Conversational Intelligence.” At first glance, they may appear interchangeable, but in reality, they carry distinct differences that greatly influence how businesses interact with their customers. This article aims to explore these differences. […]