Consumer Duty 2025/26: FCA Focus Areas and What They Mean for Regulated Firms
The FCA has outlined its Consumer Duty priorities for 2025/26 — focusing on outcomes monitoring, fair value, customer journeys, and vulnerability. Here’s what firms in finance and insurance need to know, and how to prepare
Why Transcription Quality Matters More Than Ever for Regulated Firms
Discover why transcription quality is now a compliance issue. Learn how accurate call data supports Consumer Duty evidence, QA, and fair outcomes across regulated firms.
Future-Proofing QA: Small Steps That Set Regulated Firms Up for Success
Future-proof QA with small steps in finance & insurance. Sharpen coverage, tie QA to Consumer Duty, and prepare for AI, without big projects.
Balancing QA and Data Protection in Regulated Firms
Discover how finance and insurance firms can balance QA and data protection, meeting GDPR and FCA standards while protecting customer trust.
How Near Real-Time QA Alerts Help Finance & Insurance Teams Stay Ahead of Risk
Learn how near real-time QA alerts help finance and insurance teams catch compliance risks early, protect vulnerable customers, and stay ahead of FCA expectations.
FCA Vulnerable Customers Best Practice: Meeting Consumer Duty Expectations
Learn what FCA best practice for vulnerable customers looks like under Consumer Duty. Explore guidance, common gaps, and practical steps to improve outcomes. Access our FCA-aligned checklist.