The Ultimate QA Compliance Checklist for Regulated Firms
Protect your vulnerable customers & stay compliant
Why it matters
Vulnerable customers are at the heart of the FCA’s regulatory focus in 2025. According to the FCA’s Financial Lives survey (Jan 2024), 28% of UK adults are struggling financially or finding it difficult to cope. A single compliance slip can lead to massive fines, reputational damage, and loss of customer trust.
How this checklist helps
- Identify potential compliance gaps in your QA process.
- Implement best practices for handling vulnerable customers.
- Future-proof your call centre with AI-driven monitoring.