Gartner Evaluation Criteria - voyc.ai

Gartner Evaluation Criteria		Stand Alone (Next Gen)	Stand Alone (Legacy)	Telephony Add-Ons
Detailed reporting	✔ Comprehensive, insightful reports that enhance decision-making and improve customer interactions.	✖ Basic reporting features without in-depth insights.	✖ Limited reporting capabilities that lack actionable data.	✖ Basic reporting that does not integrate well with other systems.
Easy to integrate and easy to use	✔ Seamlessly integrates with your existing systems and is user-friendly for quick adoption.	✔ Integration is straightforward but lacks flexibility in customisation.	✖ Integration can be complex and often requires additional resources.	✔ Integration is possible
Accurate results by scoring against customised criteria	✔ Provides precise results by scoring against your tailored criteria, ensuring relevant and accurate assessments.	✖ Limited scoring capabilities that do not accommodate customized criteria.	✖ Scoring methods are rigid and do not align with specific organizational needs.	✖ Generic scoring that does not address customized criteria or specific requirements.
Secure hosting – Compliant with Data Local Residency Laws	✔ Adheres to stringent data protection regulations and ensures compliance with local data residency laws.	✖ Does not fully comply with local data residency requirements.	✔ Complies with data protection laws but may not meet current local residency regulations.	✔ Compliance with data residency laws is partial and may require additional measures.
Quick Support – 2 Minute response time	✔ Provides rapid support with a guaranteed 2-minute response time for urgent issues.	✖ Support response times are slower, impacting timely issue resolution.	✖ Delays in support response can hinder quick problem-solving.	✖ Support response time is variable and often exceeds industry standards.

Gartner Evaluation Criteria
Detailed reporting	✔ Comprehensive, insightful reports that enhance decision-making and improve customer interactions.
Easy to integrate and easy to use	✔ Seamlessly integrates with your existing systems and is user-friendly for quick adoption.
Accurate results by scoring against customised criteria	✔ Provides precise results by scoring against your tailored criteria, ensuring relevant and accurate assessments.
Secure hosting – Compliant with Data Local Residency Laws	✔ Adheres to stringent data protection regulations and ensures compliance with local data residency laws.
Quick Support – 2 Minute response time	✔ Provides rapid support with a guaranteed 2-minute response time for urgent issues.

Gartner Evaluation Criteria	Stand Alone (Next Gen)
Detailed reporting	✖ Basic reporting features without in-depth insights.
Easy to integrate and easy to use	✔ Integration is straightforward but lacks flexibility in customisation.
Accurate results by scoring against customised criteria	✖ Limited scoring capabilities that do not accommodate customized criteria.
Secure hosting – Compliant with Data Local Residency Laws	✖ Does not fully comply with local data residency requirements.
Quick Support – 2 Minute response time	✖ Support response times are slower, impacting timely issue resolution.

Gartner Evaluation Criteria	Stand Alone (Legacy)
Detailed reporting	✖ Limited reporting capabilities that lack actionable data.
Easy to integrate and easy to use	✖ Integration can be complex and often requires additional resources.
Accurate results by scoring against customised criteria	✖ Scoring methods are rigid and do not align with specific organizational needs.
Secure hosting – Compliant with Data Local Residency Laws	✔ Complies with data protection laws but may not meet current local residency regulations.
Quick Support – 2 Minute response time	✖ Delays in support response can hinder quick problem-solving.

Gartner Evaluation Criteria	Telephony Add-Ons
Detailed reporting	✖ Basic reporting that does not integrate well with other systems.
Easy to integrate and easy to use	✔ Integration is possible but may involve significant setup and maintenance.
Accurate results by scoring against customised criteria	✖ Generic scoring that does not address customized criteria or specific requirements.
Secure hosting – Compliant with Data Local Residency Laws	✔ Compliance with data residency laws is partial and may require additional measures.
Quick Support – 2 Minute response time	✖ Support response time is variable and often exceeds industry standards.

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