15 emerging technologies for contact centres 2024

Every year, advances in technology open up different ways to revolutionise our lives.

The Voyc team wanted to explore the potential of emerging technologies for our clients in UK financial services contact centers.

We conducted a thorough analysis of all tech trends for 2024 and compiled this checklist for you.

Managing the relentless pace of technological advancement presents a significant challenge for busy operational leaders striving to stay informed. We developed this helpful checklist to assist them.

Why download the Emerging Technology checklist?

Whether you’re managing large multi-site contact centres or smaller specialised teams, delivering exceptional customer experiences is key to success.

Yet, you’re also tasked with navigating various external factors:

The rapid growth of digital customer contact channels and the demand for seamless service across all channels.

Increasing regulatory pressure to ensure fair treatment of customers.

Shifting demographics leading to a focus on elderly and vulnerable customers.

Rising competition for customer acquisition.

What will you find valuable in the Emerging Technology checklist?

Download for a detailed overview of all tech trends for contact centres, including AI Agents, LLMs, Predictive Analytics, and more

What are some of the emerging technologies that you can expect to learn about?

Conversation intelligence technology

Monitors and analyses 100% of interactions in contact centres to derive insights.

Voyc stands at the forefront of technical support for UK financial services, offering award-winning and internationally proven Conversation Intelligence and Compliance Monitoring.

About Voyc

What does Voyc do?

Voyc is an AI-powered conversation intelligence and compliance monitoring solution tailored for continuous improvement in customer-facing operations.

Utisling cutting-edge AI and Large Language Model (LLM) technology, Voyc monitors 100% of your customer interactions.

Voyc tailors its solution to align closely with their customers objectives, utilising features like agent quality score dashboards, vulnerability alerts, compliance scores, scripts, reporting, and coaching workflows.

Need Proof?

Client Case Study: Advantage Finance

100% of customer calls are now automatically monitored, a substantial increase from the previous 1-2% calls manually monitored across collections, support, and sales.
The QA team has increased the number of calls on which they provide feedback to agents by over 600%.
The need to listen to entire call recordings has been eliminated, saving significant time for QA agents and managers.
The integration of Voyc has helped mitigate operational risk by acting as a secondary defence alongside the existing security systems.

Client experience

“If a company is looking for something that helps them take transcripts of calls, be able to find evidence of looking after customers properly, provide a training and development tool for the staff to be better at what they do, and to be able to find a higher level of MI that helps them to shape and manage their business moving forward,I think Voyc would be an excellent system to be able to support it”

What are some of the areas these technologies add value to your business?

Client experience

"Voyc has allowed us to have greater control over our recording and caring for clients that identify as having vulnerable characteristics. The alerts are easy to use and mean our compliance team can in real time identify clients that our agents may miss as requiring extra care, and adapt our services accordingly.”

What sets us apart

See value in less
than 1 week

Voyc is an easy-to-set-up, full cloud solution. You can be up and running in just one day.

8.9 Ease of
use Score*

*Source:
G2.com, Inc.

Our customers value how easy it is to use Voyc and it’s reflected in the high G2.com rating.

2min Support
Response Time

Our experienced and friendly support team is always available to handle any queries.

Bank-grade
security

Our security is built from the ground up and complies with privacy laws and ordinances. Our encryption capabilities protect your customer and company data.

The Emerging Technology checklist provides all necessary information to stay informed on the latest tech trends for contact centre success.

Fill out the form and get your copy

Explore the upcoming technological advancements tailored for financial services contact centres in 2024.
Discover 15 game-changing technologies set to reshape the financial services industry.

Identify 8 key business areas where these technologies have influence.
Gain insight on how to effectively harness these emerging technologies to elevate your business
Find out how Voyc’s Conversation intelligence technology can support your business across its entire operations.

15 emerging technologies for contact centres 2024

Why download the Emerging Technology checklist?

What will you find valuable in the Emerging Technology checklist?

Download for a detailed overview of all tech trends for contact centres, including AI Agents, LLMs, Predictive Analytics, and more

What are some of the emerging technologies that you can expect to learn about?

Conversation intelligence technology

Large Language Models (LLMs)

AI agents

Fraud detection software