Why do you need Voyc Call Monitoring and Conversation Intelligence?
It's an all too familiar challenge...
We help individuals such as John and his QA team to unlock a massive advantage. John can now rest assured knowing that 100% of interactions are monitored.
How Voyc Call Monitoring & Conversation Intelligence works
Client experience
Why do our customers continue to choose us?
Our strong compliance focus ensures Superior Accuracy
We offer a self-managed, easy to configure system with Swift Problem Identification
We embed our software into companies’ workflows to support operational efficiency
Need Proof?
Client Case Study: Advantage Finance
- 100% of customer calls are now automatically monitored, a substantial increase from the previous 1-2% calls manually monitored across collections, support, and sales.
- The QA team has increased the number of calls on which they provide feedback to agents by over 600%.
- The need to listen to entire call recordings has been eliminated, saving significant time for QA agents and managers.
- The integration of Voyc has helped mitigate operational risk by acting as a secondary defence alongside the existing security systems.
Client experience
Client experience
What sets Voyc apart
See value in less
than 1 week
8.9 Ease of
use Score*
G2.com, Inc.
2min Support
Response Time
Bank-grade
security
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Voyc is a leading AI-powered Conversation Intelligence and Compliance Monitoring solution.
Voyc is trusted by listed companies and small brokers alike in credit, collection, protection, pensions, investments and mortgages.
Move from 1% to 100% of calls monitored
Identify high risk customers and interactions
Provide evidence of good customer outcomes
Identify call handling errors & omissions promptly
- Use mandatory phrases to confirm customer understanding &
mitigate risks Improve coaching and close training gaps
Deliver detailed proof of Consumer Duty compliance to FCA with Voyc’s MI reports
