Client experience
More Details
Higher operational efficiency
Improved operational efficiency is a major benefit, delivering robust and fully measurable results.
Conversation Intelligence Software immediately spots and highlights issues that could otherwise quickly become expensive and time-consuming. Instant alerts allow team leaders to react positively before an error becomes a formal complaint – or even a threat to your firm’s reputation.
Building trust in your business by ensuring consistency and care in every customer interaction.
What we do
Deeper customer insight
Through monitoring 100% of customer interactions in the contact centre, Conversation Intelligence Software can deliver comprehensive feedback, data and reports to help boost your customer knowledge and understanding.
At Voyc, we also help our clients build benchmarking studies to understand their performance relative to industry peer groups.
Such detailed insight can be invaluable in strategic and operational planning, governance and regulatory reporting – as well as ongoing management of contact centre sales teams.
Need Proof?
Case Study
- 100% of customer calls are now automatically monitored, a substantial increase from the previous 1-2% calls manually monitored across collections, support, and sales.
- The QA team has increased the number of calls on which they provide feedback to agents by over 600%.
- The need to listen to entire call recordings has been eliminated, saving significant time for QA agents and managers.
- The integration of Voyc has helped mitigate operational risk by acting as a secondary defence alongside the existing security systems.
Client experience
What sets us apart
See value in less
than 1 week
8.9 Ease of
use Score*
G2.com, Inc.
2min Support
Response Time
Bank-grade
security
More Details
Higher operational efficiency
Improved operational efficiency is a major benefit, delivering robust and fully measurable results.
Conversation Intelligence Software immediately spots and highlights issues that could otherwise quickly become expensive and time-consuming. Instant alerts allow team leaders to react positively before an error becomes a formal complaint – or even a threat to your firm’s reputation.
Higher operational efficiency
Improved operational efficiency is a major benefit, delivering robust and fully measurable results.
Conversation Intelligence Software immediately spots and highlights issues that could otherwise quickly become expensive and time-consuming. Instant alerts allow team leaders to react positively before an error becomes a formal complaint – or even a threat to your firm’s reputation.
Want to know more – or arrange a free demo?
To find out more about how Voyc could help your business measure & monitor customer interactions to ensure consistency and care, simply complete the form below and we will get back to you.
