Get peace of mind knowing that 100% of your conversations are monitored by Voyc
- Award winning conversation intelligence and call quality monitoring for financial services
- Best in class reporting, ease of use, accuracy, data security and support.
Trusted by dozens of leading financial services firms in pensions, investments, mortgages, protection, credit and collections
Monitored
Reviewed & Actioned
Industry leaders choose Voyc to easily setup their own compliance rules, ensuring the most accurate results
Gartner Evaluation Criteria |  | StandAlone (Next Gen) | StandAlone (Legacy) | TelephonyAdd-Ons |
|---|---|---|---|---|
Detailed reporting | ✔Comprehensive, insightful reports that enhance decision-making and improve customer interactions.
| ✖
Basic reporting features without in-depth insights.
| ✖
Limited reporting capabilities that lack actionable data.
| ✖
Basic reporting that does not integrate well with other systems. |
Easy to integrate and easy to use | ✔
Seamlessly integrates with your existing systems and is user-friendly for quick adoption.
| ✔
Integration is straightforward but lacks flexibility in customisation.
| ✖Integration can be complex and often requires additional resources.
| ✔
Integration is possible but may involve significant setup and maintenance.
|
Accurate results by scoring against customised criteria | ✔
Provides precise results by scoring against your tailored criteria, ensuring relevant and accurate assessments.
| ✖
Limited scoring capabilities that do not accommodate customized criteria.
| ✖
Scoring methods are rigid and do not align with specific organizational needs.
| ✖
Generic scoring that does not address customized criteria or specific requirements.
|
Secure hosting – Compliant with Data Local Residency Laws | ✔ Adheres to stringent data protection regulations and ensures compliance with local data residency laws. | ✖ Does not fully comply with local data residency requirements. | ✔ Complies with data protection laws but may not meet current local residency regulations. | ✔ Compliance with data residency laws is partial and may require additional measures. |
Quick Support – 2 Minute response time | ✔ Provides rapid support with a guaranteed 2-minute response time for urgent issues. | ✖ Support response times are slower, impacting timely issue resolution. | ✖ Delays in support response can hinder quick problem-solving. | ✖ Support response time is variable and often exceeds industry standards. |
Gartner Evaluation Criteria |  |
|---|---|
Detailed reporting | ✔Comprehensive, insightful reports that enhance decision-making and improve customer interactions.
|
Easy to integrate and easy to use | ✔
Seamlessly integrates with your existing systems and is user-friendly for quick adoption.
|
Accurate results by scoring against customised criteria | ✔
Provides precise results by scoring against your tailored criteria, ensuring relevant and accurate assessments.
|
Secure hosting – Compliant with Data Local Residency Laws | ✔ Adheres to stringent data protection regulations and ensures compliance with local data residency laws. |
Quick Support – 2 Minute response time | ✔ Provides rapid support with a guaranteed 2-minute response time for urgent issues. |
Gartner Evaluation Criteria | StandAlone (Next Gen) |
|---|---|
Detailed reporting | ✖
Basic reporting features without in-depth insights.
|
Easy to integrate and easy to use | ✔
Integration is straightforward but lacks flexibility in customisation.
|
Accurate results by scoring against customised criteria | ✖
Limited scoring capabilities that do not accommodate customized criteria.
|
Secure hosting – Compliant with Data Local Residency Laws | ✖ Does not fully comply with local data residency requirements. |
Quick Support – 2 Minute response time | ✖ Support response times are slower, impacting timely issue resolution. |
Gartner Evaluation Criteria | StandAlone (Legacy) |
|---|---|
Detailed reporting | ✖
Limited reporting capabilities that lack actionable data.
|
Easy to integrate and easy to use | ✖Integration can be complex and often requires additional resources.
|
Accurate results by scoring against customised criteria | ✖
Scoring methods are rigid and do not align with specific organizational needs.
|
Secure hosting – Compliant with Data Local Residency Laws | ✔ Complies with data protection laws but may not meet current local residency regulations. |
Quick Support – 2 Minute response time | ✖ Delays in support response can hinder quick problem-solving. |
Gartner Evaluation Criteria | TelephonyAdd-Ons |
|---|---|
Detailed reporting | ✖
Basic reporting that does not integrate well with other systems. |
Easy to integrate and easy to use | ✔
Integration is possible but may involve significant setup and maintenance.
|
Accurate results by scoring against customised criteria | ✖
Generic scoring that does not address customized criteria or specific requirements.
|
Secure hosting – Compliant with Data Local Residency Laws | ✔ Compliance with data residency laws is partial and may require additional measures. |
Quick Support – 2 Minute response time | ✖ Support response time is variable and often exceeds industry standards. |
Building trust in your business by ensuring consistency and care in every customer interaction.
“Voyc has allowed us to have greater control over our recording and caring for clients that identify as having vulnerable characteristics.
The alerts are easy to use and mean our compliance team can in real time identify clients that our agents may miss as requiring extra care, and adapt our services accordingly. The alerts help us improve our client experience, recording for regulatory purposes and our business processes.”
Poppy Kelly
Regulators in consumer industries are steadily increasing their focus on consumer protection. Voyc helps regulated firms minimise the risk of compliance breaches in 100% of customer interactions – from the largest contact centres to customer-facing teams of just a few professional staff.
Voyc delivers detailed reports that can be configured to the precise needs of the business. Actionable management information (MI) and insight on customer interactions and outcomes, as well as robust data for evidence to regulators.
With Voyc, there are no capacity limits. It automatically monitors 100% of interactions, instantly recognising high-risk cases. And with Voyc’s powerful workflows you can go from insights to action as fast as possible.
In July 2022, the Financial Conduct Authority (FCA) introduced the Consumer Duty to enhance consumer protection. The Consumer Duty requires firms to demonstrate to the regulator how they consistently deliver good customer outcomes and ensure customer understanding. You can also find additional information in our Consumer Duty page where we go into detail on Consumer Duty outcomes, rules and even provide a checklist with the key steps you need to take to ensure compliance.
Backed by the best
Building trust in your business by ensuring consistency and care in every customer interaction.
What sets us apart
See value in less than
1 week
8.9 Ease of use Score*
G2.com, Inc.
2min Support Response Time
Bank-grade security
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Associations
Voyc is a proud member of the Consumer Duty Alliance, CCMA, Protect Association, and other industry associations.
