Lincolnshire, UK – Advantage Finance, a people first vehicle finance company in the UK, has announced its partnership with Voyc, a leading AI call compliance monitoring software solution. This strategic alliance is set to revolutionize the way Advantage delivers customer service and call compliance monitoring to its valued customers. With Voyc, Advantage can ensure that […]
Every firm should prepare to deal with customers in vulnerable circumstances as the cost-of-living crisis intensifies. We explain how Voyc helps firms.
Leveraging qualitative research technology to transform customer experience. The customer journey is marked by touchpoints that dictate the overall customer experience. If you plan on navigating this journey in its entirety, you’ll notice that the interactions between customer and company converge in the dynamic, often frenetic, contact centre setting. Contact centres are seen as the […]
Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants in our homes to playing with immersive virtual reality in our spare time, the uses seem endless and are otherwise pervading our personal lives. Having been on the investment radar for […]
Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight? The advent of social media, chatbots and email are mere examples of how digitalisation has transformed the way companies interact with their customers. Throughout the inclusion of these mediums, phone support still remains a popular option for customers and […]