Exciting partnership: Advantage Finance Teams Up with Voyc to Supercharge CX and Compliance

Voyc and Advantage logos

Lincolnshire, UK – Advantage Finance, a people first vehicle finance company in the UK, has announced its partnership with Voyc, a leading AI call compliance monitoring software solution. This strategic alliance is set to revolutionize the way Advantage delivers customer service and call compliance monitoring to its valued customers. With Voyc, Advantage can ensure that […]

Gaining Customer Insights in the Contact Centre

Call centre agents sharing customer insights

Leveraging qualitative research technology to transform customer experience. The customer journey is marked by touchpoints that dictate the overall customer experience. If you plan on navigating this journey in its entirety, you’ll notice that the interactions between customer and company converge in the dynamic, often frenetic, contact centre setting. Contact centres are seen as the […]

The Importance of Voice AI Tech in Customer Service

Happy woman on the phone outside

Our interaction with technology is changing, and nowhere else is this more prevalent than in the realm of Artificial Intelligence. From employing virtual assistants in our homes to playing with immersive virtual reality in our spare time, the uses seem endless and are otherwise pervading our personal lives.  Having been on the investment radar for […]

Automating Quality Assurance in Contact Centres

Quality assurance manager in a call centre

Does your call centre effectively manage the quality assurance process with minimal losses and maximum insight?   The advent of social media, chatbots and email are mere examples of how digitalisation has transformed the way companies interact with their customers. Throughout the inclusion of these mediums, phone support still remains a popular option for customers and […]