UK FCA Complaints Report: What Happened in the Second Half of 2020?

Woman on the phone complaints

The FCA Complaints Repot 2020 highlights concern with business-as-usual financial products. The industry has made significant strides in reducing Payment Protection Insurance (PPI) complaints by reducing complaints volumes by 93% during the second half of 2020, from 3.71m in H1 to 256 000 in H2. However, other products saw substantial increases in customer complaints, highlighting […]