Handle 100% of Interactions with Consistency and Care

Conversation Intelligence & Compliance Monitoring Software for Financial Services Firms

Trusted by dozens of leading financial services firms in pensions, investments, mortgages, protection, credit and collections

Interactions
Monitored

Interactions
Reviewed & Actioned

Building trust in your business by ensuring consistency and care in every customer interaction.

“Voyc has allowed us to have greater control over our recording and caring for clients that identify as having vulnerable characteristics.

The alerts are easy to use and mean our compliance team can in real time identify clients that our agents may miss as requiring extra care, and adapt our services accordingly. The alerts help us improve our client experience, recording for regulatory purposes and our business processes.”

Poppy Kelly

Compliance – Hilltop Finance

Conversation Intelligence Software That Allows You to
Monitor 100% of Interactions

Clearly see how to improve your business performance with risk and performance insights from 100% of your customer interactions in one easy to use platform.

Solutions

Reduce risk dramatically with compliance monitoring software

Regulators in consumer industries are steadily increasing their focus on consumer protection. Voyc helps regulated firms minimise the risk of compliance breaches in 100% of customer interactions – from the largest contact centres to customer-facing teams of just a few professional staff.

Solutions

Identify and manage business risk

Voyc can be your first and second line of defence against many risks to your business, before they escalate. These include the risk of regulatory action for conduct breaches as well as financial risks associated with mis-selling, agent sales errors and redressing complaints.

Solutions

Demonstrate performance with clear supporting evidence

Voyc delivers detailed reports that can be configured to the precise needs of the business. Actionable management information (MI) and insight on customer interactions and outcomes, as well as robust data for evidence to regulators.

Solutions

Identify customer vulnerabilities to ensure a better customer experience

Voyc constantly monitors the quality of customer interactions and raises instant alerts calling for attention and intervention whenever a potential issue arises. This leads to improved outcomes and a better customer experience.

Solutions

Measure & monitor call quality to drive operational excellence

With Voyc, there are no capacity limits. It automatically monitors 100% of interactions, instantly recognising high-risk cases. And with Voyc’s powerful workflows you can go from insights to action as fast as possible.

Solutions

Contact centre quality management grows sales volumes cost-effectively

Voyc monitors the content of every sales call, regardless of volume. This means that you can expand your sales team without a commensurate increase in Quality Assurance resource. Voyc instantly flags unsatisfactory and incomplete calls flagged for QA attention – resulting in higher conversion, lower complaints and minimised lapses and cancellations.

Solutions

Consumer Duty outcomes, rules and a checklist to ensure you stay compliant

In July 2022, the Financial Conduct Authority (FCA) introduced the Consumer Duty to enhance consumer protection. The Consumer Duty requires firms to demonstrate to the regulator how they consistently deliver good customer outcomes and ensure customer understanding. You can also find additional information in our Consumer Duty page where we go into detail on Consumer Duty outcomes, rules and even provide a checklist with the key steps you need to take to ensure compliance.

Backed by the best

Building trust in your business by ensuring consistency and care in every customer interaction.

What sets us apart

See value in less than
1 week

“If a company is looking for something that helps them find evidence of looking after customers properly, provide a training and development tool for the staff to be better at what they do, and to be able to find a higher level of MI that helps them to shape and manage their business moving forward, then any company who has those requirements within the business, I think Voyc would be an excellent system to be able to support it”

8.9 Ease of use Score*

*Source:
G2.com, Inc.

“Now, the QA team are Voyc’s biggest advocates. They really do shout to the business about how useful it is, how easy it is and how time-saving it is.”

2min Support Response Time

"There was somebody there helping us every step of the way, literally going above and beyond – working extra hours and sort of developing new things on the fly to help us actually get to where we needed to be… The support we’ve got, not only through actually building and getting started, but using it – has been phenomenal.”

Bank-grade security

“Voyc was fast and painless to set up, configure, assess cyber risks and ultimately resulted in happy business users.”

Get In Touch

Want to know more – or arrange a free demo?

To find out more about how Voyc could help your business measure & monitor customer interactions to ensure consistency and care, simply complete the form below and we will get back to you.

If you’d like to book a free demo of Voyc in action on your own screen, click here to open the calendar and select a date and time of your choice.

Associations

Voyc is a proud member of the Consumer Duty Alliance, CCMA, Protect Association, and other industry associations.

Conversation Intelligence & Compliance Monitoring Software for Financial Services Firms

Building trust in your business by ensuring consistency and care in every customer interaction.

Poppy Kelly

Conversation Intelligence Software That Allows You to
Monitor 100% of Interactions

Reduce risk dramatically with compliance monitoring software

Identify and manage business risk

Demonstrate performance with clear supporting evidence

Identify customer vulnerabilities to ensure a better customer experience

Measure & monitor call quality to drive operational excellence

Contact centre quality management grows sales volumes cost-effectively

Consumer Duty outcomes, rules and a checklist to ensure you stay compliant

Backed by the best

Building trust in your business by ensuring consistency and care in every customer interaction.